Today I got to visit the Ritz-Carlton Leadership Center. This visit was what got me interested in the course. Being able to go and learn at the Center is an experience I will soon not forget. I had previously worked for an organization that tried to get all the employees to embrace and live the culture and this worked for about 6 months and then the organization went back to normal. But being in Ritz-Carlton and seeing an organization that truly lives their culture was an awesome sight. After reading the book "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience", I was really interested in seeing how the employees of Ritz-Carlton bring the Credo, the Motto, the Three Steps of Service and Service Values to life and I was truly impressed. Part of me was a bit skeptical about do they really behave as it is presented in the book and I have to say the skepticism was removed in less than 5 minutes.
The organization I currently work for has a fairly strong culture, but we can always be improving. The information provided by Diana Oreck in the short 2 hours has given me several ideas to take the leadership team. One of the suggestions is going to see about sending individuals to the Ritz-Carlton Leadership Center for classes. What I got in 2 hours was incredible, I can only imagine what a whole day would do.
I want to thank Professor Stuart Levy and Diana Oreck for providing us with this opportunity.
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