Managing
the Customer Experience, while incredibly rewarding, is not for the faint of
heart, especially if you’re taking other classes concurrently. The best way for
me to describe the 8-day itinerary is to compare it to my former life as a
conference and event manager. The days
are long and at the end of
the day, there is much more work to do to prepare for the next day. However, the culmination of the course is a
serious opportunity to shine in front of DC tourism executives that should not
be taken lightly; being able to present to them makes all the hard work and
long nights worth the pain, and exchanging business cards with the executives is another bonus. As you look around the room at the end of the
program, you realize the true icing on the cake has been with you the whole
time – with a small class size, you’re offered a real opportunity to get to
know your teammates and make lasting friends.
Looking
to the future, I’m excited to send my follow-up notes and thank you cards to
the executives, to continue networking with them and my peers, and to further
improve the customer experience of those within my reach. I would highly recommend the course to both
MBA and MTA candidates, and really, to anyone looking to enhance their customer
experience strategies. To Professor
Levy, thank you for the experience and the very real opportunities, and for
expanding our networks. To my classmates
and new friends, good luck in your upcoming classes—I’ll enjoy running into you
in the city!
Theresa Fox
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