I believe I have always been very meticulous about where I
dine out. I expect a certain level of quality in the service, décor, and food.
I also love trying out new restaurants or trends. Recently, Barcelona opened in
the Reston Town Center and I had heard some positive reviews on the food. I was
not quite sure what the Barcelona’s theme was, luckily a colleague informed me
it was a tapas restaurant. I never understood tapas, and I make it a point to
avoid them. However, I decided to give Barcelona a try; they just might change
my opinion.
My journey with Barcelona reflected the service quality
model. I utilized word of mouth to see if it would meet my personal needs and
desires. I desired great cocktails and unique tastes. I expected a restaurant
in Reston Town Center to accomplish that due to the demographic the town center
solicits. My perception of the service matched my expectations of the service,
which created a more than satisfied experience.
I loved the portion sizes and the flavorful sangria. The décor was hip,
with exposed deep woods and dark metals. The service was responsive, quick, and
reliable. Tapas will never be the same again.
I never have analyzed my restaurant experience in such an
articulate way, but the service quality model is actually something I utilize
everyday. I am appreciative of my new awareness.
J. Padmore
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